Crisis management for your hotel doesn’t need to be overly complex, but it benefits from some focused effort. It helps you to navigate the unexpected better while keeping your staff and guests safe and satisfied.
Crisis management preparedness: New innovation strategies
Here are some fresh ideas for surviving future crises in the hotel business.
How to cope in a crisis
Here’s how a four-stage crisis management model can help hotels protect their residents, reputations, and revenue.
A management company case study and its 2020 successes
Here are four key pieces of wisdom to take away from NHG’s success in calendar year 2020, which was based on the philosophy that in a crisis, you don’t hunker down, you double down.
Crisis communication tips for PR professionals
When a negative situation is managed with a premeditated mitigation strategy, a potential crisis can be turned into a loyalty-building marketing event. Here are the essential steps to writing a crisis communication plan.
How to manage hotel staff during a crisis
You can make these uncertain times less confusing and overwhelming for your staff by showing empathy, providing support and communicating new developments clearly and honestly.
Key components of a crisis management plan
Whether facing a pandemic, hurricane or terrorist threat, the components and principals of a Crisis Plan are very similar regardless of the source of the crisis.
Out now – Hotel Staff Briefing: Coronavirus
In collaboration with Sky Touch Global, we’ve created a Staff Briefing Paper to outline some facts about 2019-nCoV (novel coronavirus) and provide some guidance on how to respond quickly to this health emergency and take the preventative steps to protect your guests, staff and business.
