Much like it was before the coronavirus, the decision as to whether to offer opt-out of housekeeping services or not must be made on a brand-by-brand basis as each decides what it means to guests in the new normal.
The Cornonavirus threat or opportunity: Impact and solutions for the hotel industry
With nowhere to look for tested answers, hoteliers now have to reinvent themselves and look for creative, fresh ideas to give their operations a new sense of hospitality and service.
The core values of hospitality have never been needed more
Changing our mindset from just business survival to the core values of hospitality and demonstrating the role the industry can play in times of crisis now will enhance hospitality’s value to society in the future.
