The Understanding Your Guests Path to Booking course teaches hoteliers on how to influence consumers to book their rooms instead of another property. The course helps student’s understanding of the customer journey, not just for holiday-makers, but for business people too.
Academy Course of the Week: Manage Operational Plan
The Manage Operational Plan course covers the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan.
Academy Course of the Week: Enhance the Customer Service Experience
Enhance the Customer Service Experience course explores how to provide a quality service and proactively preventing service issues.
Academy Course of the Week: Hotel Security Awareness
The Hotel Security Awareness course from eHotelier Academy provides hotel team members with the fundamental skills to ensure a secure environment for guests and employees.
