chatbots Archives - Insights

Why chatbots are great for hotels

2016Êwas the year of the chatbot, and expertsÊand marketeers are confident that 2017 is going to be another interesting year. A chatbot is an automated messaging service, consisting in a computer program, aimed to generate a conversation with human users. They interact with the service through popular messaging applications like Facebook Messenger or WeChat. Which companies are already using the chatbot technology?


How robots are storming the travel industry

Even though AI is still in its infancy in the hotel sector, it’s potential to give guests an enhanced experience driven by forward-thinking service is broad. Let’s look at the six major effects smart technology could have on the travel industry.

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