With the immediate need for contactless communications – and indeed this need will remain in place for years to come – having a robust messaging application to chat with guests is instrumental for hotel operations in the new normal.
Automating guest communication? Chatbots are just the tip of the iceberg
Once we reach the post-pandemic era, newly implemented technologies will become the new norm. Taking an early digital leap will set your property ahead of your competitors when things take off again.
Effective Tips for Using Chatbots to Improve Hotel Revenue
Hotel revenue is closely tied to quality customer service and experience. In the hospitality industry, a guest’s experience is determined…
‘Linguistic-Fying’ Your Bot To Chat Responsively With Multilingual Audiences
Chatbots – love them or hate them… they’re here to stay. With today’s techy-influence customers wanting fast and prompt answers,…
How to use chatbots to improve the customer journey in the hotel business
It may seem counter-intuitive, but effective chatbot implementation within hotels can create a more personal and seamless experience for each visitor, without stealing precious time from your employees. This small perk can help staff improve customer experience in other areas where bots can’t be used.
Why chatbots are great for hotels
2016Êwas the year of the chatbot, and expertsÊand marketeers are confident that 2017 is going to be another interesting year. A chatbot is an automated messaging service, consisting in a computer program, aimed to generate a conversation with human users. They interact with the service through popular messaging applications like Facebook Messenger or WeChat. Which companies are already using the chatbot technology?
How robots are storming the travel industry
Even though AI is still in its infancy in the hotel sector, it’s potential to give guests an enhanced experience driven by forward-thinking service is broad. Let’s look at the six major effects smart technology could have on the travel industry.
DMI partnering with ZUMATA
DMI has announced it is working with ZUMATA, a technology company specializing in travel distribution, to integrate natural language processing (NLP) into a chatbot.
