Guest compendiums are available in multiple formats, including printed, in-room TVs and hotel tablets. Each of these have major limitations,…
How hotels are using video to attract guests
More and more hoteliers are deploying video based unified communications systems to communicate and entertain guests in a personalised way to provide a home-away-from-home feeling.
Three reasons why BYOD dominates in hospitality
Bring Your Own Device, or BYOD, should be taken into consideration when mapping the experience across all customer service touch points.
In-room entertainment: what hoteliers and guests want
A new white paper reveals critical research about what hoteliers and guests deem important in a hotel’s in-room entertainment offerings, specifically relating to the guestroom TV experience. (Note: hoteliers and guests value IRE services differently. )
Hotels in the age of BYOD and Internet streaming
Study finds that rather than watching a video-on-demand library, guests would now prefer the ability to watch their own content on the hotel TV – and they’re willing to pay for it.