The future of hospitality lies not in abandoning its roots in pursuit of novelty but in deepening its commitment to the principles that have always defined it: warmth, welcome, and a dedication to the well-being of every guest.
Hotel marketing and why it’s a good idea to stick with the facts
Today’s customers and guests are well informed and have fine “antennas” and they quickly notice what’s going on and detect B.S. from miles away. That’s why authenticity and sincerity are in high demand.
Ways to produce a phenomenal guest experience
Hotel trends continue to change tremendouslyÊprimarily because the preferences of a modern day traveller have evolved drastically. Today, hotel design can make or break the reputation of your hotel. This has made it more challenging for the hotel owners to achieve that elusive customer delight.Ê
Authentic hospitality raises the standard of excellence
To capture your hotel’s most valuable micro-moments, it is key that you train your employees to be storytellers. It is when stories come to life that the eco-system of your hotel will provide a service standard that will become an important part of the customer experience.
