A new study provides fascinating insights into how the pandemic has changed tourists’ preferences and offers recommendations for hotels on taking the next step towards technology-driven service delivery.
The expensive problem AI solves for hoteliers
How AI technology can solve the hospitality industry’s greatest challenges.
Travel Outlook introduces Annette, the virtual hotel agent
Annette provides instant guest service while reducing fixed labor expense.
Does AI have a place in the travel industry?
Why AI Technology has Failed the Hospitality Industry – Thus Far.
Hawks Cay Resort employs robots to lift guest experience
The largest resort in the Florida Keys has an unexpected addition to its workforce.
Atomize raises 3.4 Million Euros in a pre-IPO funding round
Atomize, the innovative revenue management software platform announces the completion of a 3.4 Million Euro pre-IPO funding round in order to accelerate product innovation and global expansion in the hospitality industry.
Book Me Bob expands executive team into UK market
Elizabeth Bradley will be based in North Devon, England (United Kingdom) and will hold the position of Director, UK Market.
Smart cities are the next step for urban tourism post-pandemic
Aiding the visitor experience, mitigating the effects of overtourism, and leading to more sustainable management, smart cities are the way forward in post-pandemic travel.
4 factors to consider before implementing a chat facility on your website
Your property can provide better customer service by implementing a chat facility, but it is clear that there are pros and cons to both AI Chatbot and Live Chat systems. Here’s a closer look at each.
The changing expectations of guest communication and the role of AI
We discuss the changing expectations of guest communication with hotels and how hoteliers can scale personalised communication to build trust through AI with Charlie Young from Book me Bob.
