Mandarin Oriental Savoy, Zurich, the five-star hotel located in the heart of Switzerland’s largest city, has elevated its in-room dining experience through the implementation of IRIS Mobile Ordering, delivering greater operational efficiency, increased sales, and a seamless digital guest journey.
Following its success at other Mandarin Oriental hotels worldwide, the Zurich property adopted IRIS, a global leader in digital F&B ordering solutions and guest experience platforms, to ensure guests had access to a dynamic, consistent, and modern in-room dining experience.
Commenting on the impact of the solution, Christoph Hauser, Assistant F&B Administration Manager at Mandarin Oriental Savoy, Zurich, said:
“We’re delighted by how quickly guests have embraced mobile ordering – we have quadrupled in-room dining sales in our second year and increased average transaction value, underlining its impact on both adoption and spend.
Mobile ordering has been a huge time saver for our team, particularly when staffing is limited. It allows us to maintain our service standards while working more efficiently. Guests can input all their requirements digitally, which reduces errors, speeds up fulfilment, and enables our team to focus on delivering an exceptional in-room dining experience.”
With guests placing in-room dining orders digitally, the hotel has removed the need for phone calls and significantly streamlined operations. The solution is fully integrated with the hotel’s Infrasys POS, enabling orders to flow directly to the kitchen and in-room dining team.
Since deployment, the hotel has experienced substantial operational and commercial benefits. By eliminating manual order taking, the platform has saved the team hours per week, while ensuring service standards and guest expectations are consistently met.
Orders placed digitally are processed faster, enabling the team to manage higher volumes more efficiently. This has opened additional capacity for in-room dining, allowing staff to focus on preparation and delivery rather than administrative tasks. As a result, Mandarin Oriental Savoy, Zurich has quadrupled it’s in-room dining sales in its second year of operation.
Marcus Bird, Head of Commercial at IRIS commented,
“The strong guest adoption and continued revenue growth that Mandarin Oriental Savoy, Zurich has achieved with IRIS is fantastic. With plans to further expand their mobile ordering capabilities across their property in the year ahead, they’re certainly going drive more success and deliver additional performance and guest satisfaction gains.”
IRIS Mobile Ordering has enabled the hotel to boost additional guest spend through visual menus, upselling opportunities, and advanced ordering features. Guests can personalise meals with modifiers and add-ons, as well as schedule deliveries in advance, such as pre-ordering breakfast or evening meals with a clearly defined delivery time.
As such, many guests now prefer digital ordering over traditional phone calls. The solution is especially popular among international guests and younger demographics, who value the convenience, clarity, and reduced risk of miscommunication – particularly when language barriers are present.
In addition, the hotel has strengthened its sustainability efforts by removing paper menus from guest rooms. Menus are promoted digitally via in-room television screens and elegant wooden QR-code cubes, designed to complement the hotel’s interior aesthetic while guiding guests directly to the mobile ordering platform. Paper menus are now available only upon request, reducing waste, costs, and in-room clutter.
Discover the full success story here.
For more information about the IRIS platform, please visit www.iris.net.
