Eight UK properties are elevating the digital guest experience with Mobile App, Pre-Check-in, Self Check-in, Mobile Key, and many other features.
Mansley Serviced Apartments is a long established UK-based serviced apartment group offering comfort and convenience to both business and leisure travelers in prime city centre locations across London, Edinburgh, Inverness, and Cheltenham. The apartments are designed to provide guests with a home-away-from-home experience.
Having used the Nonius Guest App for several years to connect with guests, Mansley decided to expand its use into a complete digital guest journey.
The Challenge
Mansley wanted to enhance the check-in processe to make it more efficient and more sustainable by removing the need for plastic door keys, while offering secure and flexible access methods, from Bluetooth Mobile Keys to PIN codes, tailored to each property. Integration with the RMS property management system and Onity door locks was essential to ensure smooth operations, high security, and a consistent guest experience across all locations.
Nonius Mobile Solutions
✔ Guest App: A user-friendly app empowering guests to manage their stay digitally.
✔ Pre-Check-in & Self Check-in: Automated emails 96 and 48 hours before arrival invite guests to complete check-in via the app, with a countdown timer to unlock access.
✔ Mobile Key (Bluetooth): Available at 3 properties, allowing guests to unlock doors directly via the app.
✔ PIN Code Access: Used in 4 properties; PINs are displayed securely in the app for easy entry.
✔ Chat & Requests: Real-time communication for guest inquiries and service requests, boosting engagement and satisfaction.
✔ Full integration: With RMS PMS and Onity locks for seamless data synchronization and access control.
Results
✔ Streamlined Check-in – 55% of guests use pre-check-in for faster arrivals, and 20% complete self check-in to skip reception and access rooms via mobile key or PIN.
✔ Flexible & Secure Access – Mobile Keys and PIN codes provide tailored access solutions for each property type, increasing guest satisfaction while maintaining high security standards.
✔ Operational Efficiency – Integration with RMS PMS and Onity locks eliminates manual updates and reduces staff workload, ensuring smooth and accurate access management.
✔ Enhanced Guest Communication – The in-app chat has improved response times and guest engagement, leading to higher satisfaction scores.
✔ Future-proof Digital Journey – By expanding their existing Nonius Mobile app, Mansley now offers a complete contactless guest journey without replacing familiar tools.
