Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced the worldwide availability of Whistle for Cloudbeds, the company’s award-winning guest communication platform.
Integrated directly with the Cloudbeds Platform, Whistle for Cloudbeds gives properties the tools to drive incremental revenue, increase guest satisfaction, streamline internal operations, and deliver more meaningful contact and customized interactions throughout the entire guest journey from discovery to post-stay.
In addition to guest messaging and communication capabilities, Whistle for Cloudbeds provides hoteliers with high-impact features that help to simplify internal workflows and increase staff efficiency, including:
Unified inbox supporting multi-channel messaging
Whistle for Cloudbeds customers can now receive and send guest messages from Booking.com and Airbnb and no longer have to log into the OTA extranet to keep track of guest communication.
Multi-language and multi-currency support
Whistle for Cloudbeds now supports multiple languages and currencies. Guests can see the guestbook, digital registration card, and upsell marketplace in 29 languages and 160 currencies. Property staff will also have the option to view and operate the platform in 11 different languages.
Multi-property support
Hotel group owners and operators can now access a centralized overview of all guest communications across their properties. Whistle for Cloudbeds customers can see multiple properties’ inboxes within a single dashboard.
Whistle for Cloudbeds unlocks the opportunity for all lodging businesses to offer best-in-class guest engagement that can increase staff efficiency by more than 50% and nearly double their upsell revenue.
Anthony Gutierrez, General Manager at The Pearl, a Cassetta Group hotel, says Whistle for Cloudbeds has substantially impacted the property’s guest experience. “The ease of access to support from our front desk team and the ability to request any number of things from your phone takes a lot off the guests’ plate. They don’t have to call or come down to the front desk. It makes it a seamless experience for them,” says Gutierrez.
