FCS solidifies global footprint with addition of two new offices in Asia and Africa

FCS Africa Asia officeLeading hospitality technology solutions provider, FCS, announced two significant additions to its team of hotel technology experts. Hatsumi Abuku and Rachid Alaoui will be responsible for strengthening the company’s presence in Japan and Africa, respectively.

With these two new additions, FCS now has 18 offices worldwide providing amplified and localized coverage to their customers in 56 countries. This expansion follows FCS’ recent announcement on opening two more offices in both France, and Turkey – focusing on France, Luxembourg, Switzerland, Monaco, as well as Turkey, Georgia, Azerbaijan, Cyprus, & Bulgaria.

The rapid expansion into various regions worldwide is part of the company’s strategy to be more accessible to customers across the world. With amplified and localized coverage, FCS intends to continue growing globally, and has already begun laying foundations in new markets to continue positioning itself as a market leader in hospitality technology.

Hatsumi says “Japan is a unique market. Hotels have been struggling with improving processes for seamless and efficient operations – especially after the pandemic highlighted the reality of manpower shortage and high operational costs. Our one-stop solution will definitely be key in addressing these gaps. FCS1 brings unparalleled efficiency and greatly contributes to improving guest experiences, and I am looking forward to introducing this new approach to hotels in the region”.

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Hotels around the world have realized the need for technology during the recent pandemic; especially when faced with increased demand for contactless operations and shortage in manpower. FCS aims to help hotels improve their operational efficiency through its user-friendly solution, FCS1.

Bringing together the best technical know-how of FCS’ hospitality solutions in ONE app, FCS1 is designed with a state-of-the-art and intuitive user interface to meet hotels’ ever-changing needs.

The FCS1 modules currently available cover a vast spectrum of hotel operations – from cleaning and service delivery to complaints and overall facility operations – connecting the different departments for more efficient hotel management.

FCS1 has been created with the future in mind and is ready to help hotels adapt to situations that require flexible resources or contactless interactions.

“FCS has been at the forefront of technology innovation in Asia and around the world for decades – and I am excited to bring this fully customizable and user-friendly solution to hotels in Africa. The adoption of technology has increased significantly since the pandemic, and I would like to help hoteliers in Africa adopt the right solution to help them cut cost while increasing guest satisfaction – all with a single powerful piece of technology. Contactless operations & automated processes are the only way forward – and I am happy to be contributing to the digitalisation of the continent”, shares Rachid.

With these two Senior executives on-board, FCS strengthens its presence in both Asia & Africa – as it aims to make its solution available to more hotels in need.

Karen Bey, Vice President, Global Sales & Channels, who is leading the team globally, adds:

“We’ve been witnessing a new readiness towards technology adoption around the world. Our growth is aligned with the demand – and we are looking forward to making our solution available to new markets that can benefit from our solution & expertise”

Tags: Africa, Asia, FCS, FCS1, Hospitality Technolongy, hotel management software, hotel operations software, Hotel Technology



With an extensive portfolio of integrated products used by over 2,000 hotels across 56 countries, FCS is a leader in hospitality technology innovation.

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