How technology can support changes in hotel guest expectations - Insights
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How technology can support changes in hotel guest expectations

Guest expectations have evolved in recent years especially during the pandemic. The right technology – specifically, a Central Data Management (CDM) system built around a centralized guest profile – can enable hotels to meet these.

A new White Paper, written by Dr. Michael Toedt, examines why it’s so important for these tech changes to happen and why the change management process must be led from the top.

It answers the following questions that concern hoteliers – especially CEOs:

  • How guest expectations have changed
  • How the IT landscape has changed
  • How technology can help to meet the changing guest expectations

Curious? Read the new White Paper!

Do you have any further questions or would you like to speak to Michael Toedt in person? Then feel free to contact dailypoint™.  The company combines integrated data cleansing processes with the highest data protection standards.

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