Asksuite named Best Chatbot in the 2021 HotelTechAwards

We’re excited to share that, for the second year in a row, Asksuite has been named 2021’s #1 Best Website Live Chat and Chatbot by Hotel Tech Report.

Each month, more than 100,000 hotel industry professionals use to make informed purchasing decisions. The HotelTechAwards determine the best hotel software products across every category based primarily on customer feedback as well askey data points, such as integration compatibility, organizational health, partner network strength, and customer support quality.

Reviews from verified users of Asksuite highlight features like the omni-channel messaging platform, seamless direct booking process, and user experience. Customers also widely praised Asksuite for its customer-centric culture and innovative spirit.

“Helps our Front Desk team answer guest questions prior to booking – Easy to configure bot and teach new queries as needed – Excellent Account Managers and customer service whom are easy to reach and reply/assist promptly” says Marketing Manager from Boutique in Fernandina Beach (United States)

“Each month Hotel Tech Report helps more than 100,000 hoteliers research and vet technology partners for their properties.  Winning a HotelTechAward is the highest achievement in the industry because it’s based on real data.  Hoteliers trust this award when making purchase decisions because scoring is transparent and participation is ubiquitous amongst the most reputable vendors in the industry,” says Jordan Hollander, CEO of Hotel Tech Report.

“When we started with the first hotel customer in 2017, I never imagined that in a few years we would be the youngest company to be a two-time winner of the most prestigious global hotel award. I’m really proud! For 2021, we will continue to be focused on delivering a cutting edge Reservation Messaging Platform and AI Chatbot, to help Revenue, Marketing, and Sales teams deliver an amazing digital service experience. That way we can keep assisting in increased direct bookings and reduced operational tasks for the reservation department”, says Rodrigo Teixeira, CEO of Asksuite Hotel Chatbot.

What’s more, in January 2021, Asksuite reached 15 million travelers assisted by text messaging, helping hundreds of hotels on all continents.

“Travelers are connecting with hotels on multiple channels, such as Social Media (Facebook, Instagram), Text Messaging Applications (WhatsApp, Wechat, SMS), and Website Chats. We are providing the possibility of an instant reply about the property and quotes directly through these channels. Our mission is to continue delivering the top omnichannel direct booking experience, which is why I believe we’ve been considered the world’s leading solution for hotels for two consecutive years.” says Rodrigo Teixeira.

The HotelTechAwards are often referred to as “the Grammys of Hotel Tech” and winners have been selected from more than 200 of the top technology products around the world. The HotelTechAwards are the industry’s only data-driven awards platform with winners determined not by a handful of judges or popularity votes but by product reviews from a global community comprised of thousands of verified hotel technology users across more than 120 countries.

Besides the award for best hotel solutions, Hotel Tech Report also surveys thousands of industry insiders to find the best hospitality jobs and employers globally. Asksuite is honored to announce that, again, for the second year in a row, we are listed as one of the 10 Best Places to Work in the world by Hotel Tech Awards, that features companies who foster wonderful work environments for employees.

“I’m really proud of our entire team! They did an amazing job during this crazy 2020 helping each other while working from home, and assisting our customers to overcome the pandemic.” concludesRodrigo Teixeira, CEO of Asksuite Hotel Chatbot.

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