COVID-19 has changed hospitality and the way hotels do business around the world, with many hoteliers seeking ways to stay relevant with their guests by reinventing their business model to optimise revenue while minimising overheads – without compromising on service. That’s where chatbots powered by Artificial Intelligence (AI) could make all the difference.
Filling this need, an exciting new startup Book Me Bob – created by hoteliers for hoteliers - offers tailored chatbot solutions for hotels around the world. Starting in New Zealand with a small but passionate team, Book Me Bob launched in the midst of this global turmoil, during a time when many thought it would be impossible. But despite this adversity, Book Me Bob is now expanding around the world to Australia, USA, Indonesia, the Philippines, Malaysia, Hong Kong, China, India, Vietnam, India, Japan and Thailand – with multi-language support.
With Bob finding his feet during this time, the attention and simplicity of his service is highly attuned to the specific needs of hotels like yours. Here’s how partnering with Bob can help local hotels not only survive, but thrive throughout these challenging times.
The impact of COVID-19 on hospitality
Hospitality has been one of the hardest-hit sectors during the COVID-19 pandemic, with stay-at-home orders meaning fewer people than ever are travelling or using hotels. Although there may be challenges, hoteliers are not giving up! Potential guests are still out there – just waiting until restrictions ease. Better yet, loyal returning guests are already waiting to book ahead for that day when they are released and can travel. Bob will assist with the COVID-19 recovery answers to all your guests’ questions and concerns
How Bob can help hotels recover & reopen sooner
One of the biggest concerns for hotels today is either staying open or re-opening, and having a continuity plan to be profitable, service guests and do more with less going forward. Book Me Bob achieves it all.
As the landscape of hospitality has changed so quickly, staying on the cutting edge of technology is paramount to success. Chatbots like Bob work on your website to field questions from guests and take bookings, enhancing your guest experience every day of the week at all hours. Bob is always online – over desktop, mobile and tablets! Because Bob is Artificial Intelligence, there is no need to pay multiple live employees to answer emails or phones, or worry about them getting sick and needing to be replaced. This means Bob is more efficient for guests and provides greater productivity, helping to improve your bottom line.
To further meet your needs, Book Me Bob works on a flexible pricing structure depending on the type of business, number of rooms and more. Plus, using a chatbot costs just 1/10th of what it would to hire a human being to work for half the time! By saving these extra costs, hotels can prepare to reopen and recover much sooner with more efficient operations.
Book Me Bob fits your brand
Bob integrates seamlessly into your team to optimise the guest experience while continuing to learn and teach himself on the job. Instead of a “one size fits all” approach, Bob comes with various default avatars, colours and styles – with further options to customise the bot to match your brand and company culture, which can be scaled up or down as needed.
Bob even speaks multiple languages, including English, Mandarin, Spanish, German, French and Indonesian. This comes from Book Me Bob’s diverse development team and soon-to-be global offices. It’s this multinational approach that lets Bob adapt to suit your particular clientele – wherever they’re from.
The new you
Ultimately, Book Me Bob keeps everyone connected by providing a reliable, attentive and efficient service that benefits guests and hoteliers alike. Utilise Bob to stay in contact with your guests, answer their questions and take bookings easily – for only 1/10th of the cost for a human worker.
Book Me Bob has quickly grown from its humble beginnings in New Zealand, and is coming soon to Indonesia, the Philippines, Malaysia, Hong Kong, China, India, Vietnam, India, Japan and Thailand. But don’t just read about it – try Bob out for yourself. Click here to arrange a personal demo with Book Me Bob. The endless possibilities start today!
(Left) Andy Dharmani Co-Founder & Chief Technology Officer. (Centre) David Thompson CEO & Co-Founder. (Right) Riza Suryo Chief Growth Officer.
