The boutique hotel chain is deploying Guestline’s solutions (along with a number of third-party integrations) in their 38-strong portfolio located in Bangkok, Chiang Mai, Chiang Rai and Pattaya.
Mr Niran Chawla, owner of B2 Hotels, added “Working with Guestline has been fantastic. Their training team has ensured each of our hotels are set up, trained and utilising the system in the most profitable wayInvesting in robust hospitality software that is future proofed and scalable, has, in turn, boosted the value of my company. World-renowned and feature-rich technology, coupled with a company that shares my vision and proactively helps me grow and expand the group, means that I can concentrate on other areas of the business. I put my trust into Guestline that they could deliver on a large-scale rollout and they have not disappointed. When dealing with Guestline, I am always greeted with the same level of service I have come to expect from them – a true partnership.”
The group researched and reviewed Guestline thoroughly before making the decision, and a company that demonstrates global capability but delivers service and support on a local level was of paramount importance.
By opting for Guestline’s flagship Rezlynx PMS, Channel Manager and CRS (Central Reservation Systems), B2 Hotels have full visibility of the group’s performance from one log-in. Being a cloud PMS, all data is updated in real time and can be accessed from anywhere on any device – proving useful for the owner, Mr Chawla, when travelling between properties.
Guestline’s Country manager, Matthew Emptage said, “Guestline has been deploying Rezlynx PMS into two B2 Hotels per week, and after implementing the first couple of pilot sites, the owner could immediately see a return on investment. This proves how easy and intuitive our software is to use. Moving a group of 38 properties to a new software provider would make even the most experienced IT director nervous, but each site has gone live without a hitch. The team at B2 have embraced the change, and are now reaping the rewards. I look forward to working very closely with B2 Hotels and sharing in their success.”
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