OpenKey, the industry leader for universal mobile keyless hotel access, and Intelity, developer of the world’s first and most widely used integrated guest-services platform, today announced an integration partnership to make a mobile key for hotel guests the standard. The leading hotel technology innovators have joined forces to provide a modern and convenient hotel experience for guests.
Research shows that 80 percent of hotel guests worldwide use mobile devices while travelling and two-thirds of guests want the option to use their phone as a key. Additionally, Cornell University’s Center for Hospitality found that just a five-minute wait at check-in causes guest satisfaction to drop by 50 percent.
OpenKey works seamlessly with Intelity’s Interactive Customer Experience (ICE) platform by utilizing a guest’s mobile device for components of a modern mobile guest journey: mobile check-in, mobile key, guest services, and mobile check-out. The partnership delivers innovative mobile features that optimize the guest experience and provide the option to bypass the front desk entirely.
In 2014, OpenKey set out to perfect mobile hospitality and continues to reshape the standard for guest service. Its keyless entry technology improves the guest experience while reducing hotel staff workload. In addition to empowering guests with a tap of a button on their smartphones, it also eliminates the need for plastic key cards and reduces a hotel’s carbon footprint.
ÒHotels are realizing the impact mobile technology has on their bottom line from guest satisfaction to front-desk efficiency,Ó said TJ Person, Founder and CEO of OpenKey. ÒWe are thrilled to bring together OpenKey’s mobile keyless entry with Intelity’s guest services platform to deliver a seamless experience from start to finish.Ó
Intelity has developed the world’s first Ð and most-widely-used Ð integrated guest services platform. Since 2007, the hospitality solutions company has grown exponentially and become a powerhouse in hospitality technology with the deployment of ICE across six continents at hundreds of hotels worldwide.
“This is an exciting partnership that further enhances our technology platforms. It is a must-have for any hotel looking to simplify and enhance the guest experience,Ó said David Adelson, CEO, Intelity. ÒWithout a doubt, mobile is the future of guest engagement. Together, Intelity and OpenKey provide convenience at travelers’ fingertips.Ó
The strategic partnership also delivers value to hotel brands by increasing guest satisfaction, alleviating demand on staff and reducing overhead costs. The OpenKey app with Intelity guest services is secure and works with the lock industry’s biggest names.
For more information please visit www.openkey.co
