What can you do to ensure that guests are both more motivated to write you reviews, and at the same time don’t feel the need to post negative reviews online?
The addition of a travel feed on TripAdvisor is a feature that should improve listings and empower businesses who are being reviewed on a regular basis.
We chatted to Robin Sheppard about the present, and future, of accessibility in the hospitality industry, and what hoteliers can do to ensure that all guests, regardless of disabilities, have excellent experiences.
Kevin Charity, founder and CEO of the Coaching Inn Group, has proven his hospitality industry acumen by growing one of the most successful hospitality groups in the UK, but he’s not stopping there. Having just concluded an investment in hospitality technology provider GuestRevu, he’s now got his sights set on changing the way hoteliers think about their guests and the insights they can provide.
WTM Africa is one of the highlights of the continent’s hospitality calendar, bringing together thought leaders in the African hospitality industry for three days of networking, talks and exhibitions in Cape Town, South Africa. GuestRevu representatives not only attended the event, mingling with leading minds in the industry, but GuestRevu CEO and Founder, Chris Alexandre, was also selected to talk to attendees about how guest reviews can help maximise hotel revenue.
Based on a shared vision to help hoteliers improve their guest experience, leading cloud-based hotel management software Guestline and top guest feedback tool GuestRevu have teamed up to offer all Guestline Rezlynx property management system suite users the chance to win a full free one month trial of GuestRevuÕs online guest feedback solution. Read about the promotion details here.