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GuestRevu
Reputation Management
GuestRevu

Quickly and easily gather feedback from your guests and actively manage your online reputation with GuestRevu's award-winning automated guest surveys, online review collection, and consolidated reporting.

About GuestRevu:

Quickly and easily gather feedback from your guests and actively manage your online reputation with GuestRevu’s award-winning automated guest surveys, online review collection, and consolidated reporting.

BEST FOR:

The majority of our clients are hotels and other accommodation providers, but we also cater to restaurants, tour operators, activity providers and many others.

Contact Details:

Company: GuestRevu

Location: London, United Kingdom

Founded: 2012

Website: https://www.guestrevu.com

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FEATURES

  • All your online reviews in one place - Know what your guests are saying about you publicly by having online reviews from multiple sources collected and analysed in your GuestRevu account, and save time responding to your online reviews with one-click respond at source button and a management response starter template
  • Easy-to-use dashboard - Easily track your guest feedback and reviews over time, gauge guest sentiment and monitor important scores and KPIs right on your dashboard
  • Competitor data - Benchmark your property against your chosen competitors and dig into the details of what sets your property apart
  • Sentiment analysis - See at a glance how many of your guests left positive, negative or neutral reviews online, and dig into the semantics of your reviews to understand what keywords appear most often and in what context
  • Track milestones - Visualise the impact of changes at your property on guest experience by placing custom milestone markers on time-based reports
  • Set targets - Maintain a high standard of customer satisfaction by assigning targets that you would like to see your primary service and GuestRevu ratings reach and exceed
  • Group Property data - Monitor the scores that guests give to different areas of service at each property to optimise your group operations, and compare performance across your whole group or subsets of properties
  • Caring support - Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat
  • Unlimited users - Give as many team members as you like access to whichever parts of GuestRevu you choose so they can get the information and insights that they need without compromising your account’s security
  • Customisable alerts - Receive alerts for feedback that meet criteria you set on a range of triggers, including high or low scores, booking source, guest demographic and more
  • Regular email reports - Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly
  • Other Integrations - Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration, and use your data across your tech stack with customer relationship management (CRM) and other hotel software integrations
  • Guest Review History - Personalise your guests’ experiences on property with the help of guest profiles that associate reviews with specific guests and allow preferences to easily be recorded for future reference
  • Custom Branded surveys - Customisable surveys adhere to your brand's look and feel, while asking the questions your business needs answers to
  • Smart survey logic - Dynamic smart surveys ask relevant questions based on guests' prior answers to drill down to the heart of your guests' experiences
  • Multi-language surveys - Let guests choose which language to view your surveys in so guest insights don’t get lost in translation
  • Multiple surveys - Send pre-stay surveys make guests' stays even better, in-stay surveys to check you have met expectations while they are still with you, or send different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS
  • Any-time surveys - Ask for feedback when where and how it works for you and your guests with any-time surveys that can be accessed via a link (in emails or on your website), on a guest's own device via QR codes (printed on menus or placed in rooms), or on a tablet pre-configured with your survey (at a kiosk near reception)
  • Tripadvisor integration - Our Platinum Partnership means guests can easily publish reviews straight to Tripadvisor from an integrated section in your surveys without having to log in or even be a member
  • Google Reviews integration - Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews
  • Service tickets - Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

DEPLOYMENT

Cloud

SUPPORT

Chat, Email, Phone

TRAINING

Live Online, Documentation

ARTICLES

GuestRevu

Winners of the GuestRevu GREAT Awards 2024 announced

European Winners of the 2024 GuestRevu GREAT Awards Announced at Tapa Tapa Wine Bar in a Celebratory Evening Coinciding with WTM London.
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GuestRevu

Shortlisted Hotels for the 2024 GREAT Awards Announced

GuestRevu is excited to reveal the shortlisted properties for the 2024 GuestRevu GREAT Awards, celebrating the GREATest hotels and guesthouses from around the world.
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GuestRevu

Hoteliers explain the benefits of guest feedback

You know your hotel intimately. You know where to sit to get the best winter sunshine, you know where the dirty laundry is stored (literally), but you don't know what...
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GuestRevu

GuestRevu on the Go: Second quarter pit stop

The second quarter of 2024 was action-packed for the GuestRevu team! We attended key industry events on two continents, all offering valuable opportunities to connect with new and existing partners,...
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AUTHORS

Ira Vouk

Lisa Came

Founder - Inspired Wellness
Connect on LinkedIn

VIDEOS

What is GuestRevu?

IMAGES

Personalisation
Comments summary
Comments summary
Respond
Respond
Reviews
Reviews

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