Metaxa Hospitality Group announces the appointment of Serafim Karouzakis as General Manager of Santo Collection. A tourism industry veteran with abundant operational experience earned over more than three decades, Karouzakis is responsible for the administration and operational success of the three properties of Santo Collection including Santo Pure, Santo Mine, and The Villas by Santo Collection on the island of Santorini, set on the coast of Greece’s Aegean Sea.
Karouzakis’ oversight at each property includes shaping innovative sales and marketing strategies, upholding high standards for guest satisfaction, motivating onsite teams to work together to provide outstanding service, developing and implementing sustainable practices to minimize the environmental footprints of each property and guaranteeing expected financial results and business-unit profitability.
“We’re excited to welcome Serafim to Santo Collection and anticipate smooth transitions and operations to follow at each property under his leadership,” said Andreas Metaxas, CEO of Metaxa Hospitality Group. “With his abundant experience and dedication to excellence, Serafim is a wonderful addition to the Santo Collection team.”
Karouzakis joins Santo Collection while continuing his role as General Manager of TUI Magic Life Candia Maris Resort & Spa, an all-inclusive, adults-only resort located on Amoudara near Heraklion, Crete, where he has served for the last 14 years. He got his start in management as Operations Manager of Gouves Water Park Holiday Resort in Gouves, Heraklion, Crete, after serving as Assistant Banqueting Manager with Creta & Terra Maris Convention & Beach Resort, a Metaxa Hospitality Group property in Hersonissos, Crete.
Karouzakis graduated with honors from Minoan International College in Heraklion, Crete, earning a bachelor’s degree in Tourism & Hospitality Management. More recently, he completed the Hospitality Management 360 program at Cornell University in Ithaca, New York. A seasoned traveler, he is fluent in his native Greek, as well as English and German – language skills that enable him to expertly serve the diverse guests of Santo Collection.
