Design-led hotel, Hilton London Bankside, has appointed Raoul de Souza as the hotel’s new General Manager, heading up the multi-award-winning Hilton flagship located in the heart of London’s culture quarter.
De Souza brings with him 25 years of experience in the hospitality sector, having worked in a variety of impressive properties around the world, including JW Marriott Grosvenor House London and Taj Palaces & Hotels in India.
Having been an integral part of the Hilton London Bankside opening team since May 2015, De Souza began his tenure at the hotel as Director of Food and Beverage, overseeing a team of 92, and playing a key role in the initial opening phase of the hotel, whilst setting standards for the Food & Beverage Division. He was then promoted to Hotel Manager in May 2016, a role in which he successfully supported the daily operations of Hilton London Bankside, before receiving the well-earned appointment to General Manager in August 2023.
His new role will include maintaining the continuity of the exceptional hotel culture, investing in its people and providing an unsurpassed experience for all hotel guests. A big focus will also be on continuing to nurture the hotel’s relationships with its neighbours and the wider Bankside community.
Having completed the Henley Business School Strategy Program at the University of Reading and with a Diploma in Hotel Management and Catering Technology from the National Council of Hotel Management, India, De Souza is a knowledgeable and skilful leader with the ability to deliver consistent and targeted top and bottom-line results for the property.
General Manager, Raoul de Souza, says: “It’s an honour to be appointed General Manager of Hilton London Bankside. I look forward to continuing to contribute to the success of the hotel and the wider Splendid Hospitality Group, offering stability, but also driving innovation and creative thinking, something that has become synonymous with Hilton London Bankside. I will continue to foster strong relationships with our guests, neighbours and surrounding Bankside community, whilst supporting and nourishing the talented Hilton Bankside team.”
Nadeem Boghani owner of Hilton London Bankside and Vice Chairman of Splendid Hospitality Group, commented: “We are delighted to appoint Raoul de Souza as Hilton London Bankside’s new General Manager and have every faith that he will use his wealth of experience and expertise to continue the hotel’s immense success and achievements. It is fundamental to our company culture that we can provide opportunities for our talented Family Members to be able to progress in their careers within the Splendid Hospitality Group, so when the General Manager role opened up, Raoul was the obvious choice.”