Effective March 19, Eder will oversee the continued digital transformation benefiting the guests and team members of Hilton.
“You don’t get to be a leader in hospitality and digital technology without focusing first on your guests,” said Jon Witter, chief customer officer. “From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton is leading the way with game-changing technologies. With Noelle at the helm, we are excited to embark on the next chapter of our digital and mobile transformation.”
Eder brings to Hilton a unique cross section of business acumen, deep technical knowledge and customer-facing experience. As chief card customer experience officer at Capital One Financial Corp., she was responsible for leadingÊthe digital transformation of Capital One’s customer experience for the company’s$15B credit card business. Eder also spent 9 years at Intuit, most recently as senior vice president and chief customer care officer. During her time there, she led one of the largest technology platform transformations in the company and developed their Customer Care strategy.
“Hilton’s nearly 100-year history of innovation is evident in the way it applies technology to support its business and enhance the guest experience,” said Noelle Eder. “I am proud to be joining a team that has a track record of success and is taking the industry in new directions. Together we will ensure Hilton has the technology needed to support its continued global growth and stay at the forefront of hospitality innovation.”
Eder holds a Bachelor’s degree from Boston University. She will be based in Hilton’s global headquarters in McLean, Virginia and report directly to Jon Witter, chief customer officer.