Reporting to the President, Thomas will be responsible for the hotel management company’s operational brand standards for rooms, restaurants, bars and events. This remit will also include establishing new revenue streams and further develop the stand-alone restaurant concept to hotel operations.
Having joined Wharf Hotels as General Manager for Marco Polo Shenzhen in 2013, Thomas successfully achieved significant growth in financial performance, guest satisfaction and associate engagement year-on-year over this three-year tenure. In 2016, he was promoted to General Manager of three Marco Polo Hotels Ð the Hongkong Hotel, Gateway and Prince.
A certified trainer in Culinary Arts, Thomas began his career in food and beverage. A seasoned professional, he has over 25 years of experience spanning eight countries and three continents. A graduate of Bergius Schule in Germany, he enjoys travelling and spending time with his family.
ÒThomas has the exceptional ability to address a challenge and overcome it with positive outcomes, testament to his passion for impeccable hospitality and desire to constantly improve. In identifying these strengths in our own pool of talent, we are delighted to encourage our leaders to positively grow their careers within Wharf Hotels, true to our Red Ring Leadership Philosophy, to live bold and stay sharp,Ó
said Dr Jennifer Cronin, President, Wharf Hotels.
Thomas will build upon the efforts of Philippe Caretti, with the mandate to enhance revenue streams for RB&E, and support the group’s Chief Business Managers to further improve the profitability of operations and deliver even better returns for stakeholders.
