Insights

Look Down Under to see what’s ahead

Many countries in APAC have handled the Coronavirus crisis commendably when compared to those nations in other parts of the world. And therein, hoteliers should look Down Under for guidance on what’s next for their properties – international visitor quarantining perhaps?

Insights

The emotional labour of hospitality employees

While connecting emotionally with guest can be a point of genuine interest and reward for hospitality staff, it can also be a draining and challenging aspect of the work. The good news is that there are small, simple steps staff and organisations can take to manage emotional labour.

emotional labour
Insights

The spoken word: how the lack of soft communication skills is impacting our hotel management graduates

The challenge hospitality education faces is to find an appropriate blend of practical skills, academic achievement, and also interpersonal professional behaviours. Creating this balance will require hospitality educators to add soft skill competencies to further enrich the study of hospitality in higher education, and provide the sought after graduates the industry is demanding.

soft skills
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