In any business, regardless of its scope, of the most important things is to be aware of the latest tendencies in the industry and try to implement them in your own company. When it comes to hospitality business, the trick is to be willing to learn and constantly improve the way you treat both your guests and staff in order to get better results.
The hotel business is a very competitive one and looking for a way to establish your brand and win loyalty is a tough undertaking. Learning from the best is one of the ways to improve your business tactics and embark on a successful model that will eventually lead to success and profit.
Books have always been a source of information, tips, and inspiration. According to a study, rich people always have a book at their nightstand. 85% of the successful rich people read two or more education, career-related, or self-improvement books per month. People like Warren Buffet, Bill Gates, and Elon Musk claim that their success comes from their love of reading books, mainly educational ones or those dedicated to self-improvement.
In the hospitality business, the right approach is always valued and works. If you have to write a compelling piece with catchy content for your marketing strategy, you can turn for advice to professionals such as the writers at Handmadewriting or Write My Essay Today; if you need optimization for your website and hotel location, you will hire an SEO specialist. But if you need to improve your overall business, it is necessary to educate yourself and learn from the best. An amazing way to do it is by reading a few books with insights about hotel management, hospitality, ideas on how to entertain and please your guests, and how to treat your staff properly.
Here is a list of 5 books that every hotel worker should read. They are a good way to understand what it takes to be successful in the industry and can be valuable not only to hotel managers and owners but also to regular employees in the industry who want to do their job properly.
“100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do” by Peter Venison
This is one of the books that is a must for everyone involved in the hospitality business. The book is often part of many hospitality school programs as it shows the business from inside. Peter Venison himself has worked his way from the bottom up after spending more than 30 years in the business. Starting from a hospitality school as a teenager, he grew to become the leader of many prestigious companies in the field.
Venison shares his own experience and provides tips and insights that every hotelier can adapt to their specific situation and succeed.
“Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel” by J.W. “Bill” Marriott, Jr.
Marriott is one of the largest and popular hotel chains in the world and it will be interesting for you to learn how this family business started and grew to become such a giant. The book is written by Bill Marriott, Jr., the son of the founder of the hotel chain, and maps the road to success followed by his family.
The book contains valuable advice and tips for anyone who wants to manage a property or business. One of the important tricks that the family applies and recommends is to be aware of the trends and of your competitors so that you can implement the novelties first and outsmart the rest.
“The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company” by Joseph Michelli
The Ritz-Carlton is known for the way it treats their guests and staff. Anyone who had the chance to stay in one of their hotels is mesmerized by the treatment and vows to come back again. At the same time, they tell all their friends and relatives about the wonderful experience and thus make the hotels even more popular. Ritz-Carlton know how to deliver stellar customer service that pays back and sharing their ideas is a valuable lesson to learn.
The unique approach of the hotel management lies in the great autonomy they grant their staff. Each employee is allowed to act in the best way possible to provide exquisite treatment of the customers. The book is a great source of inspiration for both managers and regular staff who truly want to build a recognizable hotel brand cherished by the customers.
“Be Our Guest: Perfecting the Art of Customer Service” by The Disney Institute
The attractions and services offered by Disney are loved by both kids and adults alike. No matter if they run a theme park, restaurant or hotel, the managers of this brand know how to make their guests feel special.
The Disney Institute shares some of their secrets in the book and offers you insights about true quality customer service.
“7 EASY Ways to Show Your Employees YOU Care!: A Booklet for Hotel Managers and Others” by Jokima Hiller
This book is a must for any hotel manager who realizes that their employees are the most valuable asset to success and profit. You cannot have happy customers without happy employees. The book presents the challenges each hotel manager needs to overcome while directing staff of various responsibilities – from cooking to changing sheets and checking guests in or out.
It provides useful details on how to build a relationship with the hotel employees and to show them that you care and that their wellbeing is important to you and the overall business. Appreciation of the duties of each employee is the secret to running a successful hospitality business.
These are just 5 of the various great books that you can find on the topic. The tips and ideas presented in them will help run your hospitality business and overcome some of the most common challenges in the industry. They will help you treat guests and employees with the respect and appreciation they deserve and thus lead you to success and profitability.
By Donna Moore of Handmadewritings.com