Hospitality’s leading workforce solutions provider earns the highest number of votes for innovating the latest in end-to-end workforce management technology.
Unifocus, the leading provider of Workforce Management Systems, is today honored to announce being named the World’s Best Workforce Management Solutions Provider at this year’s World Travel Tech Awards. At the awards ceremony held on October 23, Unifocus was named winner of the workforce management category by hospitality professionals worldwide who voted for the industry’s most outstanding achievements in travel technology innovation.
Key to Unifocus being named this year’s winner is the company’s demonstrated success in developing a fully comprehensive platform that can address virtually every aspect of a hotel’s workforce management needs. Engineered using advanced AI technology, Unifocus capabilities include the automatic optimizing of employee schedules, ensuring a hotel’s labor resources are always aligned with service demand fluctuations to maintain consistently high service quality. With many of today’s workers now demanding schedule flexibility to achieve a fairer work/life balance, Unifocus also leads the industry in increasing employee retention with its advanced flexible schedule abilities. This feature allows employees to select their own shifts based on current and upcoming business needs. This significantly minimizes the risk of employee resignations due to scheduling conflicts while preventing any lapse in coverage or service quality.
“Being named the industry’s best workforce management platform is an amazing honor,” said Moneesh Arora, CEO of Unifocus. “The industry currently faces some major forces that are reshaping what it means to effectively manage hotel labor and operations. Unifocus remains dedicated to leading the development of new solutions that resolve industry challenges, and this award validates the direction we are heading.”
Additional unique capabilities of Unifocus include Odin, the first virtual assistant specifically designed to enhance and streamline workforce management. Using Odin, hoteliers can receive a range of high-value analytics uncovering new opportunities to increase productivity, guest satisfaction, and business revenues. As a comprehensive workforce management solution, Unifocus also features dynamic task management capabilities that enhance efficiency and reduce employee burnout for a range of hotel department areas. Able to provide each worker with a real-time list of active assignments via mobile device, Unifocus task management includes modules for housekeeping, maintenance, guest service requests, and more. Unifocus even features robust and flexible engagement survey technology, allowing hoteliers to maintain an active pulse on business health and the opinions and sentiments of employees and guests alike.