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Journey is a hotel technology company, helping luxury and independent properties to maximise online experiences to drive commercial success.

About Journey:

Journey is a hotel technology company, helping luxury and independent properties to maximise online experiences to drive commercial success.


Established in 2010, the Cheltenham-based business has a team of around 150 industry experts at the forefront of hotel ecommerce innovation. A Certified Google Partner, Journey works with over 750 luxury global hotel partners including Claridge’s, Beaverbrook, Calcot Collection, The Londoner, Grantley Hall, and Soneva (Maldives).


Its portfolio includes the world’s first all-in-one hotel ecommerce platform (formerly onejourney) enabling guests to customise their stay by booking rooms, spa, dining and retail products in a single shopping basket; experience management system (formerly Premier Software) – unifying activities and facilities such as spa treatments, golf, bicycle hire, EV charging and more into one central system; and Journey vouchers (formerly Gifted) – the UK’s market leading hotel gift voucher platform. Journey provides websites and digital marketing services, to improve hotels digital marketing performance and web presence.


The company won the Best Hotel Technology Product (over 100 employees) at the Boutique Hotelier Awards 2023,  ‘Innovation in Tech’ award at the Business Awards – Travel 2023, and GloucestershireLive’s Innovation Award 2023. Journey was also shortlisted for the Best Hotel Booking Solutions Provider at the 2023 World Travel Tech Awards.


Luxury and independent hotels

Contact Details:

Company: Journey

Location: United Kingdom

Founded: 2010



  • Experience Management System (including Spa & Leisure activities)
  • ecommerce platform
  • Website design
  • Digital marketing
  • Product performance






Live Online, Documentation



Journey’s EMS and eCommerce platform now available on Oracle Cloud Marketplace

Journey, the UK’s fastest growing hotel tech company and a member of Oracle Partner Network (OPN), today announced that their ecommerce platform and experience management system are available on Oracle...

Experiences and ecommerce demand increase Q1 2024 hotel revenue

Seamless digital transactions available at all hours, paired with the desire for memorable in-person interactions and experiences, has seen hotels boost the value of their online bookings, according to Journey.
Spa Pool

Consumers booking wellness treatments on shorter lead time

New research from Journey reveals spa trends including changes to lead times, and cheapest and busiest days for spa breaks and treatments, highlighting opportunity for hotel spas to increase their...
Roe Park - full resort

A giant leap forward for Irish spa Roe Park Resort’s ecommerce journey

Blending traditional Irish charm and hospitality with modern luxury, Roe Park Resort - located within easy reach of the Giant’s Causeway - is one of Northern Ireland’s premier golf and spa destinations.


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