Hyatt to test innovative Google translation feature - Insights
Global News

Hyatt to test innovative Google translation feature

Hyatt-Regency-San-Francisco-Airport
Interpreter Mode is being piloted at Hyatt Regency San Francisco Airport’s concierge desk.

Hyatt Hotels Corporation has announced that Hyatt is collaborating with Google to pilot a new capability of the Google Assistant – Interpreter Mode.

With this feature, users are able to receive translations for dozens of languages and conduct conversations in real time. At participating Hyatt hotels, Interpreter Mode will enable guests and colleagues that speak different languages to communicate via spoken and written translations of their own languages on a Google Home Hub.

“At Hyatt, we view technology as a way to scale care for our guests and colleagues and enhance the meaningful human connections that are fundamental to our industry,” said Alex Zoghlin, global head of strategy, innovation and technology for Hyatt.

“As international tourism continues to rise, implementing solutions like Interpreter Mode ensures the needs of today’s global traveler base remain at the core of our innovation strategy. We are excited to collaborate with Google on a new technology that offers the potential to create widespread impact across the hospitality industry.”

At Hyatt, Interpreter Mode is being piloted at Hyatt Regency San Francisco Airport’s concierge desk to assist with fulfilling guest needs. To use this solution, hotel guests will identify their language on the Google Home Hub screen and hotel colleagues will activate Interpreter Mode to translate the conversation. In addition to assisting guests, this solution is being used to support colleague engagement efforts.

“Hyatt Regency San Francisco Airport welcomes guests and colleagues from around the world, creating a diverse mix of backgrounds and languages,” said General Manager Irby Morvant. “With the possibilities presented in Interpreter Mode, we strengthen our commitment to provide a seamless guest experience, and create a welcoming and inclusive environment for colleagues.”

Tags: ,

Related Courses

Related Articles

January 2019 cruise prices drop by up to 31%
Visits from Japan to the UK to grow in 2019

You might also like:

Join over 60,000 industry leaders.

Receive daily leadership insights and stay ahead of the competition.

Most popular:

Popular this week: