Cloudbeds, the hospitality management system built for ambitious hoteliers, today introduced Cloudbeds Insights, a new reporting and data intelligence
How to set up Google Analytics 4 the right way: A hotel marketer’s guide
Cogwheel has collaborated with Zerf to release a comprehensive Google Analytics 4 (GA4) Best Practices Guide designed to help hotels and hospitality
AI is already choosing which hotels get booked: 5 takeaways from top industry leaders
A recent hotel industry webinar put on by Destination AI invited the following top executives in AI and made one thing clear:
AI won’t fix broken operations: Why hospitality expertise still matters more than ever
Hotels across the industry are racing to adopt AI. Automated scheduling. Predictive maintenance. Dynamic pricing. Guest chatbots. The pitch is always the same
Guest Intelligence Throughout the Guest Journey
From dreaming, to discovering, to booking and then reminiscing, the guest journey is made up of many small moments, each one offering an opportunity
Travel Outlook: What Hotel Leaders should expect from a premier hotel call
Not all hotel call centers are created equal. While technology and staffing matter, the most successful reservation partners distinguish themselves
Free Webinar: How smart hotels automate the guest journey without losing the human touch
To a guest, a good stay feels effortless. Behind the scenes, making it feel that way is a lot of work.
Travel Outlook renews Kennedy Training Network Certification for the 15th Consecutive Year
Travel Outlook, The Premier Hotel Call Center™, announced today that it has successfully renewed its Kennedy Training Network (KTN) Certification
Why guests stop coming back (and the 4 winback signals to watch)
Guests rarely stop coming back in dramatic fashion. They drift, and by the time you notice, they’ve already booked their next stay somewhere else.
Food Delivery Apps are the new OTAs – and they are quietly eating your hotel’s F&B revenue
The hospitality industry learned a painful lesson from online travel agencies (OTAs). What began as a convenient distribution channel evolved into a structural tax
