Lighthouse, the AI commercial operating system for the travel and hospitality industry, today introduced Revenue Agent, the first in a new system of commercial
Sojern’s 2026 State of Destination Marketing Report: Measuring economic impact ranks as DMOs’ top priority amid AI disruption
Sojern, the leading digital marketing platform built for hospitality and recently acquired by RateGain, today announced the launch of its “State of Destination Marketing 2026
IRIS partnership with Mandarin Oriental delivers 54% growth in mobile ordering, enhancing the guest experience
IRIS, the global market leader in digital F&B and guest experience solutions for hotels, has announced outstanding year-on-year growth with Mandarin Oriental
Building Marketing That Lasts: Evergreen content for hotels
In hospitality marketing, it’s easy to get caught in a cycle of constant campaigns. You have seasonal promotions, last-minute offers, and time-sensitive announcements
How FF&E oversight saved a high-end coastal hotel opening
A developer engaged a project management (PM) team and a large, reputable procurement firm for a high-end, dual-property coastal hotel development
The importance of customer service: The heart of the hotel industry
Every stay is judged by how people feel. Whether it’s a warm welcome, a fast room service fix, or a clear answer to a simple question, the quality and importance
What happens when guests leave? 5 post-stay strategies to build loyalty
Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked.
A practical guide to travel insurance coverage
If you are worried about unforeseen events before or during a trip, investigate Travel Insurance. TI Policies may cover a wide range of risks relatively inexpensively.
Travel Outlook unveils major upgrades to Annette™, The Virtual Hotel Agent™, powered by PolyAI
Travel Outlook, the hospitality industry’s premier voice reservations company, today announced major upgrades to Annette™, The Virtual Hotel Agent™, its groundbreaking AI-powered voice assistant designed exclusively for hotels.
Maximizing offer revenue with strategic GDN targeting
We launched a targeted Google Display Network (GDN) campaign for a 5-star luxury hotel in Chicago. The goal was to increase bookings for their breakfast offer
