Customer support is not just about solving problems but solving them efficiently. Companies that provide an excellent level of post-purchase support tend to stay ahead of their competition and build a positive reputation in the industry.
Global hotel technology leader SiteMinder opens Berlin office to unlock continental Europe
The office, located in the Mitte/Kreuzberg area, will provide sales support for hoteliers both across the DACH region and broader Europe alongside SiteMinder’s offices in London and Galway.
Oaky and Guestline launch integration to empower hoteliers with smart upselling
The one-way integration between Oaky and Guestline PMS allows the upselling software to use some of Guestline’s booking information to send customized upsell deals to guests before arrival.
Free Webinar: How to power a personalised experience from the frontline
All successful travel and hospitality companies put CX first but there is always more to learn! Join us for next week’s webinar to find out more
How Hotelogix helped Kokotel Hotels
Hotelogix Cloud PMS enables Kokotel Hotels quickly scale up to 600 rooms with complete centralized control and increased efficiency.
The Guestbook, StayNTouch and Nuvola on Actionable Data Strategies – a free Webinar
The Guestbook is lending its expertise to independent and boutique hoteliers looking to improve operational efficiency while reshaping the guest experience.
The Guestbook’s new white paper: Metasearch, What to Know Before You Bid
Independent and boutique hotel rewards innovator offers new insight into metasearch tools and how they beat the odds online amid high competition for room nights.
Oaky and Cloudbeds Launch Two-Way Integration
The commission-free pre-arrival upselling platform Oaky has partnered with Cloudbeds, an all-in-one hospitality management suite, to provide users with a free two-way integration between the two systems.
Channel Manager, Web Booking Engine, Front Desk System: How Are They Different and Why You Need Them All
The three combined are essential to the function of a modern hotel, and in the absence of any one of them, the hotel cannot operate at the level of competitiveness needed to succeed in the current era.
SiteMinder: top hotel booking revenue makers of 2019
SiteMinder reveals its annual lists of the distribution channels that brought the highest booking revenue to hotels over the past year.
