By Li Yuting: Promoted under the subtitle of "Design Experience, Build Brand," the third international Design Hotel Forum was recently held at The Peninsula Shanghai and offered attendees an intriguing insight into a rising industry. Design hotels share common themes with boutique hotels and luxury hotels, but also have completely unique elements.
Resilience – An Essential Ingredient to Ongoing Success in Hospitality
By Dr. John Hogan: Success does not come automatically to the start-up or to a brand that has been around for 50 or more years. Success does not automatically come to a hospitality business operating only in the local, regional or international market place. Success is achieved by those individuals and companies with a vision, finding a way to make their plan a reality and then enjoying the journey as they work and play to their goal’s destination.
How Guests Select Hotels Around the World
By Dr. Jonathan Barsky: We recently finished a study that looked at the reasons why people all around the world select a particular hotel or casino. The results offer insight into current guest behavior, and suggest ways to appeal to them. In this and subsequent posts we’ll pull out some of the highlights.
Interviewing Successful Hotel Managers: Michel Goget, GM, The Ritz-Carlton Sanya, China
By Lily Lin MBA, Ph.D: Michel Goget has been the opening GM of the Ritz-Carlton Sanya in China since 2007. He is a man who is confident about what he is doing and doesn’t mince his words about it. He is not a talkative man but whatever he says, he gets right to the point as you will see in his interview.
One Year Later, Costa Concordia Still Half-Submerged
By Eric J. Lyman: A year after the ship ran aground – leaving 30 dead – questions remain about its captain, the risk to marine life and when the Costa Concordia will be removed.
Technology Helps Raise Productivity, Improves Work Environment
The hotel industry may be a people-centric business at heart, but using technology in the right way can help raise productivity while enhancing the work environment for employees. The Rendezvous Grand Hotel is doing just that to tackle some of the issues that hoteliers are facing in an ever-changing industry, while still recognising the importance of its staff.
Workspace as Easy to Book as a Hotel Room – Now Testing at Marriott
Marriott is offering a choice of flexible work and meeting space easy to find and simple to reserve, just like a hotel room. Workspace on Demand is a new service being tested among hotels primarily in the Washington, DC and San Francisco areas. People can book small meeting space, as well as lobby seating areas and communal tables to work, meet, connect and collaborate.
Tour Outlook 2013: Boomers, Experiential Travel Will Drive Sales
By Robin Amster: Pent-up demand, a strengthening economy and the growing popularity of experiential travel should make 2013 a year of opportunity in the tour sector, favoring tour firms, travel sellers and their clients. Early indicators suggest that 2013 could bring a return to pre-recession levels.
Do You and Your Hotel Staff Know What to Look to Help Combat Sex Trafficking?
By Rochelle Olson: A hotel guest who repeatedly refuses housekeeping services. A room paid for in cash, or a guest who doesn't bring luggage. An older man checking in with a younger girl who looks disheveled or frightened. All of these are of possible tip-offs to juvenile sex trafficking.
Twelve Time Management Habits to Master in 2013
By Pat Brans: Here are 12 time management habits for the new year. Tailor these as you like, but whatever you do, work on one each week using Benjamin Franklin’s method.
