By Lily Lin MBA, Ph.D: Michel Goget has been the opening GM of the Ritz-Carlton Sanya in China since 2007. He is a man who is confident about what he is doing and doesn’t mince his words about it. He is not a talkative man but whatever he says, he gets right to the point as you will see in his interview.
One Year Later, Costa Concordia Still Half-Submerged
By Eric J. Lyman: A year after the ship ran aground – leaving 30 dead – questions remain about its captain, the risk to marine life and when the Costa Concordia will be removed.
Narcissism: The Problem with “Bold” Leadership
By Margaret Heffernan: Assessing the qualities and actions of 111 chief executives, a pattern emerged. Because narcissists crave attention, they often work hard to achieve glory. That often gets them into positions of power and influence. Once they get there, however, they still need attention and applause.
Launching a Successful Independent Hotel Restaurant
By Megan Sullivan: Finding the perfect hotel-restaurant match involves soul searching, “first dates,” compromise, and trust, in order to build a healthy and successful business relationship.
London Hotels to Suffer 2013 Slowdown
By Miranda Dobson: Hoteliers in London could suffer from a post-Olympic slump, according to PricewaterhouseCoopers’ survey of European city hotels. A slowdown in the hotel business was predicted across Europe, and PwC said no cities on the continent would reach double-digit growth.
Technology Helps Raise Productivity, Improves Work Environment
The hotel industry may be a people-centric business at heart, but using technology in the right way can help raise productivity while enhancing the work environment for employees. The Rendezvous Grand Hotel is doing just that to tackle some of the issues that hoteliers are facing in an ever-changing industry, while still recognising the importance of its staff.
Workspace as Easy to Book as a Hotel Room – Now Testing at Marriott
Marriott is offering a choice of flexible work and meeting space easy to find and simple to reserve, just like a hotel room. Workspace on Demand is a new service being tested among hotels primarily in the Washington, DC and San Francisco areas. People can book small meeting space, as well as lobby seating areas and communal tables to work, meet, connect and collaborate.
Tour Outlook 2013: Boomers, Experiential Travel Will Drive Sales
By Robin Amster: Pent-up demand, a strengthening economy and the growing popularity of experiential travel should make 2013 a year of opportunity in the tour sector, favoring tour firms, travel sellers and their clients. Early indicators suggest that 2013 could bring a return to pre-recession levels.
Do You and Your Hotel Staff Know What to Look to Help Combat Sex Trafficking?
By Rochelle Olson: A hotel guest who repeatedly refuses housekeeping services. A room paid for in cash, or a guest who doesn't bring luggage. An older man checking in with a younger girl who looks disheveled or frightened. All of these are of possible tip-offs to juvenile sex trafficking.
Twelve Time Management Habits to Master in 2013
By Pat Brans: Here are 12 time management habits for the new year. Tailor these as you like, but whatever you do, work on one each week using Benjamin Franklin’s method.
