News

Third InterCityHotel opens in Hamburg

A “FreeCityTicket”, which entitles guests to use local public transport free of charge, is included in the price of overnight accommodation at the 275-room hotel.

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News

Using customer complaints to your advantage

By Tim Millett: Even if you feel they are unjustified, complaints represent an opportunity to fix a problem, fill a need, right a wrong or ease a stress. They can draw you closer to your customer.

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