A vacation is supposed to be your time away from the crazy. Remind me never to travel to any of the same vacation spots these people have booked. These are actual complaints received from dissatisfied customers by Thomas Cook Vacations.
Four Ways to Keep Your Millennial Workers Happy
By Rieva Lesonsky: Are you reluctant to hire millennial workers because you believe these free-spirited 20-somethings will leave your business for greener pastures after you've invested time and money in training them? Popular opinion of millennials portrays them as members of a "free agent nation," happily hopping from job to job. But the reality is far different.
Sleep as the Main Driver for More than Just Guest Satisfaction
By Jeroen Gulickx: Many years of searching for the best possible sleep is one thing that keeps hoteliers awake at night. So with regards to sleep, which really should be the main driver for a stay at a hotel; what does a good sleep entail, and why is it needed so much?
Luxury Isn’t Just about Hedonism
By Elisabeth Braw: Luxury hotels are oases of opulence, even those in countries affected by climate change with scarce water resources. But, Gerald Lawless, CEO of luxury chain Jumeirah Hotels, a Dubai-based empire founded 16 years ago, explains that promoting sustainability is good housekeeping.
Der Schlusspunkt – Memorable Movie Hotels
This week an extract from the famous "Waldorf Hysteria" – A tribute to the role of Hotels on the big screen!
Disney Changes Start this Week
Today's the day Disney kicks off its new Disability Access Service program, which replaces the Guest Assistance Card for disabled visitors.
Motivate People by Treating Them Like A Dog
By feature writer Alan Fairweather: Let me ask you a simple question; do you want to encourage positive behaviour from your staff, or do you want or encourage negative behaviour? I'm mainly talking about the people you manage, but it affects everyone. I suppose the answer is fairly obvious!
Digital Peepholes? In-Room Computers? Hotels on the Cutting Edge
By Mary Forgione: With electronic frills being the draw of the day, which hotels are the most high-tech?
OTAs, Reviews and the New Comp Set: A Case Study for Hotels
By feature writer Daniel Edward Craig: New York's 155-room Distrikt Hotel was performing well on the major online travel agencies in terms of booking volume, but its default ranking was low, and management wanted greater visibility. Read about how the power of reviews is redefining the traditional hotel competitive set.
The Gateway to Chinese Travellers
By feature writer Larry Mogelonsky, MBA, P. Eng: We all know Chinese outbound travel is growing. But by how much? How does one get involved? What are the first steps? The process is intimidating, and so I've sought the help of experts to help hoteliers understand this business arena. Joining me today is Evan Saunders, the CEO of Attract China to discuss how Chinese tourism is impacting the world and how your hotel can get involved.
