By feature writer Brett Patten: When it comes to creating a memorable guest experience, what has the ability to achieve a high level of customer loyalty conversion?

By feature writer Yoland Perras, General Manager, Sheraton Wuhan Hankou Hotel: What is it about our people that is so essential to the hospitality business? As opening date is confirmed, I set about interviewing for those very people.

Today's the day Disney kicks off its new Disability Access Service program, which replaces the Guest Assistance Card for disabled visitors.

By feature writer Alan Fairweather: Let me ask you a simple question; do you want to encourage positive behaviour from your staff, or do you want or encourage negative behaviour? I'm mainly talking about the people you manage, but it affects everyone. I suppose the answer is fairly obvious!

By Jeroen Gulickx: Many years of searching for the best possible sleep is one thing that keeps hoteliers awake at night. So with regards to sleep, which really should be the main driver for a stay at a hotel; what does a good sleep entail, and why is it needed so much?

By Elisabeth Braw: Luxury hotels are oases of opulence, even those in countries affected by climate change with scarce water resources. But, Gerald Lawless, CEO of luxury chain Jumeirah Hotels, a Dubai-based empire founded 16 years ago, explains that promoting sustainability is good housekeeping.

This week an extract from the famous "Waldorf Hysteria" – A tribute to the role of Hotels on the big screen!

By Mary Forgione: With electronic frills being the draw of the day, which hotels are the most high-tech?

By feature writer Daniel Edward Craig: New York's 155-room Distrikt Hotel was performing well on the major online travel agencies in terms of booking volume, but its default ranking was low, and management wanted greater visibility. Read about how the power of reviews is redefining the traditional hotel competitive set.