Smoketels.com launches as the first smoking hotel rooms only reservation website.
White Lodging releases more information about data breach investigation
Further details emerge in announcement by management group hit by credit card data theft at 15 properties in the US.
New jet to bring back supersonic travel
Travellers who lament the passing of Concorde may yet have an opportunity to experience a transatlantic supersonic flight.
Which brands have the highest customer satisfaction?
By Lola Catero: Out of all the hotel brands in the world, these 11 were the best at delighting their guests according to 2013 survey.
Nurturing a hospitality service culture
The success of our industry relies upon our ability to differentiate our products, and there is no better way than through service and the people behind it.
Video plays key role in travel decisions: Google study
By Joey Egan: The power of watching a video is undeniable, it can connect with travel shoppers on an emotional level beyond what a still image can do.
Mobile apps for hotels: ways they can build customer relationships
By Flavius Saracut: Your mobile app can be the beginning of a close relationship with your guests – here are some numerous features that can be included.
What cruisers think about cruising
Expedia's annual Wave Season reports reveals favourite destinations, and attitudes toward food, safety and key decision factors in booking a cruise.
Protect your business from a social media attack
By feature writer Daniel Edward Craig: Here are seven guidelines to will help you manage, mitigate and avert a social media attack.
Customers dont forget but they will forgive
By Billy Parris: Mistakes happen – how do your employees respond?
