InterContinental Hotels Group (IHG) is to open Hotel Indigo Madrid Gran Via this month. Located in an area peppered with iconic buildings, fashion brands, film references and nightlife spots, the hotel will be the boutique brands second property in Spain, alongside Hotel Indigo Barcelona which opened in 2012.
New Hilton Zhengzhou marks brand’s first hotel in Henan Province
Hilton Hotels & Resorts and Hilton Worldwide have announced the opening of Hilton Zhengzhou. The opening marks the first Hilton Hotels & Resorts property in Henan Province.
Outrigger announces changes in revenue management team
Outrigger Enterprises Group is pleased to announce two changes to its revenue management team.
Bob Morse to step down as Americas COO of IHG; Lew Fader takes over interim role
InterContinental Hotels Group (IHG) has announced that Robert Bob Morse will step down from his role as Chief Operating Officer for the Americas region.
Are your leaders where your guests are?
Top performing hotels have leaders that spend just as much time in the front of the house as they do in their office. They make the time to get out and do what is most important – engaging team members and guests, motivating the staff, and being involved in the sales and marketing processes.
Do you have a failure to communicate?
By Steve DiGioia: There are many reasons why staff communications might fail, but there are also simple measures to make sure that it doesn't. Didn't bring your work-out gear? No problem, borrow it from Westin. You can go for a run and help donate running shoes to charity at the same time.
How to engage guests in a personalised, authentic way
By Doug Kennedy: In the era of hyper-personalized service, your hotel staff needs to deliver "emotionally valuable moments" so guests do not feel like they have interacted with robots.
