Did you know that travelers are twice as likely to book when a virtual tour or video is available?
Promo of the Week: YOLO package at Santa Fe Inn and Spa at Loretto
By Pam Carroll: Most hotel promos offer some type of discount, but this YOLO (you only live once) package comes with a $15,000 price tag.
Booming Asia Pacific middle class splash cash on dining out
A paradigm shift is occurring throughout Asia Pacific as an exploding middle class rejects old notions of sacrifice and saving to spend up big on dining out.
Strategist or tactician?
By Larry Mogelonsky: Given the variety and complexity of tasks necessary to keep a property running smoothly, the execution of strategic ideas is what really separates the bears from the cubs. Here are suggestions to make you a better tactician.
Why you should never close your availability on the GDS
By Rochelle Castillejos: Not effectively managing your GDS channel can pose a great revenue loss to your hotel and can even further increase your cost.
Conrad’s pillow menu up to 75 options
Buckwheat? Porcelain? With various brands touting that they offer the best beds in the hospitality business, it only seems logical that the next big battleground in the sleep stakes would be guests' pillows.
Building trust key to modern-day hitchhiking
BlaBlaCar, an online ride-sharing outfit, is shaking up the European transport industry and now has sights set further afield.
Young hoteliers rank who they’d most like to work for
Globally, respondents valued career and learning opportunities, as well as empowerment as the most important criteria when choosing an employer. Starwood, The Peninsula and Marriott came out on top.
Holiday timing helps boost February global leisure bookings and rates
Easter Weekend will similarly affect leisure business in April.
The “Experience Economy” goes beyond service
Service pure and simple is not enough any more – it's just part of the guest experience. But what sort of experiences do we need to create loyalty and advocacy, and how do we go about creating them?
