The Viceroy Riviera Maya is pleased to announce the promotion of Laura Reyes to the position of Group Sales Manager.
Customer service phrases to avoid
By Steve DiGioia: I was always taught that customer service = the “cheerful giving of attention”. I doubt that these five phrases will make any customer very cheerful, yet we hear them all too often.
Simmons Hospitality Bedding sees sustainability as a hospitality priority
Bedding company believes advancement of sustainability initiatives is simply good business.
La Quinta lets travellers know when their room is ready
Ready For You alerts designed to notify guests the instant their room is ready for check-in on the day of arrival via either text or email.
Rikki Boparai named Managing Director for Personal Luxury Resorts & Hotels, Florida
Benchmark Hospitality International has named Kanwaljeet ‘Rikki’ Boparai managing director for the Personal Luxury Resorts & Hotels brand, Florida collection.
Mary Jo Ferrazza Director of Experience at W Marriott San Antonio Resort
She will oversee the San Antonio resort’s leisure activities including operations of the River Bluff Water Experience and Lantana Spa.
Key travel trends in the Middle East
The Amadeus forecast report shows global travel industry poised for a period of sustained grown over the next decade.
Ultratravel Collection signs several hotels
Ultratravel Collection, a joint venture between Travel Leaders Group, Global Hotel Alliance (“GHA”) and Ultratravel, has announced that several hotels from the portfolios of Alila and Grace Hotels are set to become founder members.
FRHI Hotels & Resorts announces seven new hotel developments
The hospitality company is set to to double its regional footprint in the Middle East, Africa and India over the next five years.
Marriott expands mobile check-in and checkout
Marriott Rewards guests can simply check-in and checkout using the Marriott Mobile app on their smartphone.
