By Peg McGregor: Providing tech tools to the customer can be differentiation points that increase sales and brand loyalty. Combined with better staff productivity, they can help help you significantly improve your bottom line.

Graham’s preceding post was GM at one of India’s legends of luxury, The Leela Palace Udaipur, Rajasthan, where he focused not only on operations and customer satisfaction but also on growth strategies.

Working up through the leadership ranks in operations, finance, revenue management, and Sales & Marketing, Simon was promoted to his first GM role at the Courtyard Seoul in 2009, where he successfully opened the first Courtyard in South Korea.

In 2000, he had his first stint with Four Seasons joining as Executive Chef of the Four Seasons Ritz in Lisbon. Thereafter he had several Executive Chef appointments within Europe, South America and Russia.

Les Roches’ collaboration with Genolier Swiss Medical Network and ESPA will allow students to apply what they learn on campus at Les Roches through hands-on experience and internships.

By Alexandra Charalampidou:What is stopping small and niche operators from signing up with Airbnb instead of complaining about it?

By Ezra Adler: The better a kitchen runs, the better food it will put out, and that is very important in the hotel business.

Palace Resorts has announced its newest property, Moon Palace Jamaica Grande, the first Palace Resorts property located outside of Mexico. It’s scheduled for a $50 million facelift.

The hotel features 112 rooms and suites, meeting and conference facilities including a large conference room for up to 300 people, an outdoor swimming pool, a recreation area and seven boutiques.

BEST WESTERN PLUS Kalbarri Edge Resort’s 72 rooms range from fully self-contained two bedroom serviced apartments to spa suites and deluxe studios,with king beds.