The world of payments is rapidly evolving, and the advent of 3DS – standing for ‘Three Domain Secure’ – may help your business by lowering processing fees, reducing fraud and saving your team time.
Which loyalty program is best for your hotel?
While it may seem like there are a lot of decisions to make, the most important thing for hoteliers to do is to focus on the key fundamentals of a successful loyalty program: an easy-to-understand system, clean data to leverage, attention-grabbing rewards, and personalized experiences.
Future of distribution: How changes in consumer behaviour will impact hotels
While demand makes its way back to pre-pandemic levels, the way consumers spend has changed forever. It is critical for hoteliers to rethink their hotel distribution channels and products.
Marketing in times of crisis (again)
Just when the travel and hospitality industry was about to live its “Revenge Travel 2.0” moment as we emerge from this pandemic, the war in Ukraine puts many travelers in wait-and-see mode yet again. How can we adapt?
The role of unemployment benefits in the current labor shortage
An analysis of why and how Covid-related unemployment benefits may have impacted the current labor shortage. What role do loss aversion and behavioral economics play in how a worker considers losing benefits vs. gaining a job?
The healing power of trust
In multicultural environments with a vast chasm in pay grades between local and overseas employees, it can be challenging to develop and maintain local employees’ trust in their expatriate superiors – and even in the organisation as a whole.
What is the only thing we know for sure about the hotel budget?
The budget serves as a guiding light but we live in the reality that we know it is not going to be the answer.
9 things you can do to drive more ancillary revenue at your hotel
There are many ways to generate more income from your existing facilities and services. Adding a few new ones can be easy and have a positive impact on your guest’s stay, as well as help you lift your bottom line and boost profitability.
How API technology is helping hoteliers benefit from an explosion of third-party sites and distribution channels
It’s clear that APIs will continue to offer businesses the key to a much greater suite of channels and services. The era of ‘embedded travel’ may be just around the corner.
Why your hotel needs a daily pick-up report
Every day in your hotel you need to beat the drums of great guest service, superior colleague engagement and nonstop financial leadership and the pick-up report is the magic stick-to-the-money focus.
