By blending both immediate guest gratification with long-term incentive goals, and keeping guests engaged by meeting and exceeding their expectations during their on-property experiences, hotels and resort groups can help create a new era of traveler loyalty.
How hotels are maximising revenue amid a pandemic
The world has changed considerably in the years since the pandemic began and traditional revenue management practices that rely on historical data have proven unfit for today’s unpredictable demand conditions. A shift to revenue performance – maximising demand, revenue and profitability through the use of forward-looking market insights and demand indicators – has become essential.
eLearning with Artificial Intelligence – a new way of digital education
The principal advantage of AI is that it can be trained to carry out a large list of activities in a personalized fashion. It is a universal solution to gain tools to optimize their routine, enhance productivity, improve accessibility and scale the processes to suit the individual requirements of learners and educators.
What is servitization?
When servitization is done well, it leaves customers feeling cocooned in service provision. Comfortable with a product they can trust and happy to rely on services when they need them, sometimes even before they know they do.
Why hotel automation is key to business growth
If you consider using automation but aren’t confident it’s worth the investment, discover the benefits hotel automation technologies can bring to your hotel. On top of that, here’s what hotel operations should be automated in the first place and how to select the tool best suited for your business’s needs.
From B&B to B&L for a hotel package
There are cultural forces at work that may soon compel you to offer more flexibility in how you motivate room reservations with food.
The trump card that can dramatically increase your hotel bookings in 2022
You are in demand. You are in the driver’s seat. Make use of it. Help your guests find what they are looking for, and re-position yourself.
Leading with cultural intelligence in a multicultural workplace
Cultivating your cultural intelligence fine-tunes your radar for cross-cultural pitfalls and diversifies your approach to exercising influence, leading to better outcomes for yourself, your team and your company.
To automate or not to automate?
Relieving revenue managers from the burden of mundane and repetitive tasks, including tactical pricing, will go a long way to save time, increase revenues, and improve profits. An effective way to prevent bad pricing tactics is through intelligent automation.
The evolution of the RFP
Great events begin with a great RFP. Here’s how the RFP has transformed to reflect current industry needs, and the benefits to both buyer and supplier.
