In an industry where the product or service you’re selling is looking after people, it is imperative that your relationship with the customer is close to perfect.
Becoming a greener restaurant in just two steps
Do you want to become an eco-responsible restaurant but don’t know what measures to put in place without interfering with your work?
Can proptech solve the asset-heavy/ asset-light dilemma?
We focus on the asset-heavy/asset-light strategy issue and how innovation such as property technology (proptech) can solve the problem.
SEM vs metasearch marketing: 10 strategies for hoteliers to try
Search engine marketing (SEM) and metasearch marketing are becoming more important for properties to use in order to compete against other hotels and OTAs for increased website traffic and revenue.
3 event trends every hotelier should know
After two years, numerous lockdowns, and countless pandemic protocols, in-person meetings and events finally seem as though they’re back to business – albeit with a new set of realities.
What is servitization?
Its origins go back to 1988, Sandra Vandermerwe and Juan Rada presented what they termed the “servitization of business”, explaining how more and more corporations were adding value to their core corporate offerings through services.
What is the experience economy?
You may have heard the term “experience economy” before, but what does it actually mean?
Sense of ‘professionalism’ linked to unethical behavior
Employees or managers who view themselves as professional are more vulnerable to unethical behavior such as conflicts of interest, a new Cornell study finds.
Spending more to become the most cost-efficient hotel operator
The savviest hotel operators know what combination of costs will deliver the greatest bang for the buck.
5 staffing issues that point to problems in your hotel’s onboarding process
Hotel staff is among the least engaged staff members in any industry, it also doesn’t help that hotel staff aren’t trained appropriately because managers expect new hires to leave shortly after.
