Typically, wholesale distribution channels have led to headaches for hoteliers, earning a reputation of creating challenges. However, the market is rapidly growing and there are a number of distribution channels and third-party sites that are grabbing the attention of guests. Because of this, wholesalers continue to develop and transform.
How to properly shop for digital in-room assistants
Contactless voice technology is here to stay. Voice on command devices are ideal for streamlining tasks, driving revenues, and making the stay more convenient for guests, but not all solutions are alike; knowing what features to look for is key to investment success and guest engagement.
Selling half bottles for light drinkers
Offering a midway point for additional guest spend will help you increase revenues as well as let your guests augment their experiences in a highly meaningful way.
The Paradox of the Past: Lessons for Hoteliers
Although it seems to make sense to compare your hotel’s present performance with its past, the conclusions will be misleading and inaccurate. When it comes to analyzing your hotel’s performance, one of the most important things to look at is the current direct channel results – not just your own, but also of competitors in your local proximity.
The top 10 hotel performance metrics
Here are the top 10 hotel metrics you should consider measuring at your property, how to calculate each value, and things you can do to improve performance.
The importance of sleep
As a society, we have come to view ‘powering through’ with little sleep as a sign of strength. Yet sleep is one of the body’s most important physiological processes.
Revealed: The top upselling deals and trends for 2022
Plan your most effective campaign yet using this data on the most popular upselling deals across six hospitality markets around the world.
Vegan philosophy: To be or not to be plant-based?
Whether it’s for reasons of health, animal ethics, sustainability, religion, food labelling or fashion, the question remains: what is veganism in the end? A societal, ethical trend or a historic vegan philosophy of food that’s actually been around for millennia?
Digitally connecting with guests onsite boosts service, satisfaction scores and more
Leveraging the hotel’s web-based Guest App to gauge satisfaction early in the guest journey will go a long way in improving net promoter scores and showing guests and staff that you care.
Shielding hotel online reputations from labor challenges
To shield your hotel brand from negative reviews, you need to learn to do ‘less with more’, and that means employing technology to cover some parts of the job. Here are seven functionalities that can be automated to speed up response times and open up communication channels to guests throughout the customer journey.
