Through the vast and growing array of IoT devices on the market today, hoteliers and restaurateurs can offer a truly exceptional guest experience through hyper-personalization and extraordinary customer service. At the same time, owners can enjoy the power of IoT to make their businesses operate more smoothly and efficiently than ever before.
8 food and beverage trends to try at your hotel
Following new F&B trends is good for your bottom line – here are the new tendencies you should embrace at your hotel.
Successfully overbooking your hotel and why it’s important
Calculate your ratios, decide how much risk you want to take, build a good SOP for the team and with that you can make sure to not leave money on the table
Superhero powers – The secret to transforming your hotel website
It’s important to be strategic with your tactics. When you do, you will increase your website’s visitor engagement and ultimately drive much more revenue and bookings.
Tech-based teams are hospitality’s future
The pandemic is over, but its effects are not. In its wake the hotel industry is mired by labor shortages, supply chain issues, inflation, revenge travel surges, new guest demands and the possibility of another great recession on the horizon.
The final days of “alpha” cultures
New leadership ideals have already started to make a difference.
Building an older, wiser workforce
Promoting the employment of older workers is an important way to reduce the negative economic impact of population aging and labour shortage problems of hotels.
The top 5 drivers of a successful company service culture
For service culture to thrive in your business, you first need to identify and work on the five drivers of culture. Here’s how leadership can use them to accelerate cultural change.
Every company strives to be a good employer. So what goes wrong?
As with most things, it is a mix of issues plus a need for new thinking not previously understood. Executives will always be under pressure but can new structures be found?
Why upselling is important for hotels
While upselling often gets touted as a great way to boost revenue and the guest experience, its importance goes way beyond that. Here are strategies you can use to generate more revenue from your existing guests and easy ways you can implement them today.
