Boutique has become a bit of a bad word in hospitality. It has meaning; it has value; it’s been dangerously overused in the past few years.
Hotels don’t need more data, they need direction
Cendyn argues hotels are drowning in data but lack direction, and positions AI-enabled actionable intelligence as the shift from reporting to decision support
Beyond the Budget: Building a smarter business plan for 2027
It is that time of year when many of us in the hospitality industry begin formalizing our business plans for the coming year. While the budget is an important part
Paying Travel Advisors on time is a commercial strategy, not back office
The author argues that timely commission payment to travel advisors is a commercial strategy, noting the agency channel grew 11.8% YOY in H1 2026
Food Delivery Apps are the new OTAs – and they are quietly eating your hotel’s F&B revenue
The hospitality industry learned a painful lesson from online travel agencies (OTAs). What began as a convenient distribution channel evolved into a structural tax
5 things every hotelier should know about PMS data protection
Most hotels have a disaster recovery plan for a fire, a flood, or another emergency that could temporarily disrupt operations. But when was the last time
The Kitchen as Climate Lever: How hotel Chefs are driving sustainability
From zero-waste nose-to-tail menus to AI-assisted waste tracking, hotel chefs are emerging as key sustainability operators, cutting food costs
6 principles of designing mobile menus that actually convert (not just look pretty)
A beautiful mobile menu with bad UX kills sales. Discover proven design principles – high-impact item placement, one-tap reordering, dietary filters
A more effective framework for managing beverage performance
Beverage cost protects operational integrity. It is not, however, sufficient either to measure commercial performance or to guide the value drivers of a hotel beverage portfolio.
Booking’s commission is the cheapest thing it takes from you
Booking Holdings’ merchant model now represents 67% of revenue and holds $8.2B in deferred hotelier funds, making payout timing a bigger financial issue
