From angry keyboard warriors complaining about poor service to ecstatic travellers raving about the holiday of their lives, guests have never been shy to share
Better Systems, Better Stays: Boosting Guest Experience
In hospitality, the guest experience is everything. It’s what drives repeat business, glowing reviews, and brand loyalty. But behind every seamless stay…
Bias and Inaccuracy in Conversational AI, What hoteliers need to know
Over the past several months, we’ve explored some of the most common criticisms of conversational AI in hospitality. We’ve examined the empathy gap
Maestro PMS powers four of Conde’ Nast Traveler’s ‘Top 15 Best New England Resorts’ in the USA
Maestro PMS, the preferred All-In-One web property-management system for independent hotels and luxury resorts, is proud to announce that four of its clients
The hidden reason your hotel segmentation isn’t working
Sending the right message to the right guest means one thing: you need to have a strong hotel guest segmentation strategy.
Elevate hotel HR standards with the baseline certification
In today’s competitive hospitality landscape, your people strategy is your business strategy. Whether you’re an individual HR professional or leading…
Creating the right business environment for employee motivation and performance
Successful businesses are built on their values and strategy, innovation and currency but also on the strength of their human resources. In order to unlock the full potential
Smarter Reservations, Better Guest Experiences
As a hotel manager, I’ve learned that the guest experience doesn’t begin at check-in—it starts the moment a reservation is…
The 2026 Hotel CRM & email marketing guide every hotelier should read
Choosing the right CRM or email marketing platform can feel overwhelming, especially with so many options out there.
LG expands Integrated Casting Capability to hundreds of thousands of existing hotel TV devices
Expanding its leadership in hotel TVs with built-in casting capability, LG Electronics USA has announced a firmware upgrade that will bring Google Cast™
