Meetings matter because they represent our collective time and energy. With the right approach, meetings can evolve into spaces where people not only contribute but leave feeling inspired, valued and ready to act.
Defining the new Miami with EAST Miami
Case study: What we see throughout is how the EAST Miami facilities the new commerce of Brickell around it by playing host to so many ‘alternative thinkers’. This dynamic interaction between multiple parties can only be achieved by thinking in terms of mixed use.
How to be a successful hotel General Manager
Discover the five transformative steps that will not only improve your professional knowledge but also propel your career to new heights.
Destination optimization: How tech is improving resort revenue management
Optimal resort revenue management requires organizations to look beyond the guestroom as they seek to maximize revenue. Ideally, resort hoteliers need to understand which guests are likely to spend the most overall during their stay—and even better, understand which guests are most profitable.
Counting the cost of contactless
We now know much more about the factors driving hotel customers’ willingness to pay for contactless services. New research will guide hotel practitioners to invest more smartly and rationally in contactless solutions.
The FOMO effect: why your hotel can’t afford to ignore these booking trends
By understanding and implementing the latest booking trends influenced by FOMO—whether through transformative experiences, AI-driven personalization, or sustainability—you can not only increase bookings but also build a loyal customer base that values what your hotel offers.
How to keep even the most challenging customers happy
Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.
Personalization versus customization with Aleksandra Kotle, GM of Crockfords Las Vegas
With so much buzz around personalization these days, what is often missed is the precision of service delivery necessary to execute this attention to detail at scale, for which there’s no truer form of expressing this precision than through customization of the guest journey in a seamless blend of meticulously curated experiences.
Unlocking opportunities: making jobs accessible to people with disabilities
Creating inclusive workplaces isn’t just a legal obligation; it’s a moral imperative and an intelligent business strategy. It also enriches your organization with diverse perspectives and talents, fostering innovation and growth
Hospitality must not fear AI technology but embrace it as a way of improving customer service
AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to optimise efficiency in things such as training, forecasting and marketing.
