By Larry Mogelonsky: A trip to Las Vegas reminded me of the importance of capitalising on every opportunity to exceed expectations as well as proper staff training in all departments and all levels.
Hotels and OTAs: the love-hate relationship
By Frederic Gonzalo: There is more potential for collaboration than ruthless competition in this relationship, assuming hoteliers play their cards right.
Managing guest bandwidth demands
By Joshua Meehan: One of the most important factors travelers consider when booking a hotel is a property’s internet access and yet WiFi speed and reliability is one of the most common complaints on review sites.
Five lessons from economy hotels
By Larry Mogelonsky: In their own way, successful hoteliers at the economy level have also become innovators. Here are five areas where this segment is leading the charge.
An expert assessment of the Caribbean
By Larry Mogelonsky: Whether you are curious or not about the latest developments in this hospitality market, Richard Williams has a lot of wisdom to pass along.
Water for tourism over right to water?
The ever growing tourism sector and hotel companies have both a morally and also strong commercial imperative for addressing water use.
5 tips for your new Twitter profile
By Frederic Gonzalo: Here are five tips to keep in mind when updating your profile and managing it moving forward, both for personal and brand accounts alike.
People on the move in April 2014
Global staff movements for April 2014 provided by Spectrum International.
Take the emotion out of room rate strategy
To maximise profit, rate strategy involves finding the right mix: the right room at the right rate to the right guest on the right night. It is a complex issue, which all too often is only a thumb suck without any basis.
Will there be ‘content shock’ in travel?
I am not seeing a massive movement towards content marketing in travel. Yet. But w
