When both owners and operators reach the end of a hotel management agreement negotiation there are always things that potentially could have been done differently – here are the issues to consider going in.
Driving hotel call center conversions
While it may seem counterintuitive, the rapid rise of mobile in travel planning has only increased the potential for voice channel conversions, with click-to-call capabilities driving voice bookings.
To tie one on or knot
Call me old-fashioned, but my feeling is that the General Manager should always wear a tie, as should everyone else with seniority or in a line staff position that deals directly with guests.
How to develop an employee benefits program your staff will love
Hotel staff are some of the hardest worked employees and when they feel rewarded and acknowledged, they are more motivated, happier and more likely to be loyal to your business.
Risk and security – how can you demonstrate you care?
Guests, staff and even hotel investors need reassurance that they are going to be safe and secure, so hoteliers must work to minimising risk through ensuring that their property’s safety and security procedures are as robust as possible.
How Facebook is influencing hotel loyalty programs
Facebook is not an ideal platform to promote bookings, but it is still a powerful tool for communicating with guests and potential guests.
The hybrid front desk
By Sandra Martinez: Adding kiosks will reduce the workload of the front desk staff, but that doesn’t mean they aren’t just as important as before. If anything their jobs should become busier.
Protecting your online reputation
By Kerry Chew: It is important to stay calm, be professional and take some specific steps into account when responding to both positive and negative online reviews.
5 sustainable design ideas to take your hotel into the future
Sustainability is now the new norm, so hotel operators must then take extra measures to delight their customers with their sustainable efforts.
What makes a great hotel – and a great hotelier?
By Professor Peter Jones: Hotels are complex businesses; they rely on all of the integral and interconnecting parts working all of the time. This can only be achieved when the hotel has a great team who have ownership and empathy with the business.
