By Larry Mogelonsky: Here is a run-down of the critical fundamentals of successful hotel selling skills.
Online Reputation Management: Best Practices
By Frederic Gonzalo: Online Reputation Management (ORM) is fast-becoming a must for travel industry practitioners, in particular for hotels and restaurants. Here are a few tips!
Top 5 hotel trends for 2014
Personalisation and localisation are just two of the noticeable and dramatic trends being adopted by hotels in all segments of the hospitality market this year.
Hotel guests with disability: security needs
Does your hotel have response procedures in place to cater for the special needs of guests with a disability to help them safely exit the hotel in an emergency?
A look inside a hotel laundry
By Larry Mogelonsky: In this interview with with Laundry Leader Marta Vukotic of the Shangri-La Vancouver, we see how back-of-house processes are vital to delivering a fantastic guest experience.
Social Media Best Practices in travel: Facebook
By Frederic Gonzalo: Facebook remains the king of the social media sphere. Here are five tips for using it to promote your hotel effectively.
When alarm bells ring
Fire and smoke alarms can lead to humorous and awkward incidents in hotels, but fire safety no laughing matter.
Skills gap in the hospitality industry system failure or lack of involvement?
To ensure that your hotel is not crippled by skills shortages, there are some easily-implementable recommended approaches that are practical and not too complex.
Frictionless the optimal word for designing your mobile experience
By Larry Mogelonsky: The next generation of mobile has arrived, and it is seamless and hassle-free or else customers will look elsewhere. You have two seconds to make an impression on a consumer, no exceptions.
Managing a flood of risks
If your hotel is located in a flood prone area, there are measures you can take to minimize risks and to limit material damage and inconvenience to guests.
