By Kerry Chew: It is important to stay calm, be professional and take some specific steps into account when responding to both positive and negative online reviews.
5 sustainable design ideas to take your hotel into the future
Sustainability is now the new norm, so hotel operators must then take extra measures to delight their customers with their sustainable efforts.
What makes a great hotel – and a great hotelier?
By Professor Peter Jones: Hotels are complex businesses; they rely on all of the integral and interconnecting parts working all of the time. This can only be achieved when the hotel has a great team who have ownership and empathy with the business.
Room to brew – the future of in-room coffee
By Larry Mogelonsky: Coffee is an essential part of many people’s lives, so anything hoteliers can do to impress guests via their coffee experiences deserves attention.
Free Wi-Fi: maintaining a connection between hotel and guests
By Nick Bush: The ability to get online is as important to guests as getting a good night’s sleep, so a a quality WiFi network can have a big impact on the fortunes of a hotel.
How hotels can sell more rooms online
By Swaroop Jagannath: Selling rooms is an art and science that hoteliers need to master. Here are some simple tools and strategies to boost bookings.
How to engage with India’s tech-savvy travellers
By Carolyn Childs: Responsive mobile-ready websites are vital for a country where all age groups don’t bat an eyelid using smartphones to research and book travel.
Why having a good PR strategy is essential in the hotel industry
By Jo Scard: In starting to plan a formal PR strategy, there are some simple things that you can do to maximise the exposure that your campaign will have.
Ways to influence (not force) company culture
By Robert Bilotti: Trying to create a company culture is like trying to give yourself a nickname – you can’t – but you can make efforts to develop areas that influence it.
3 tips to help you make your Group targets this year
By Chaunsea Keller: If your hotel is after group sales success, these tips are vital to follow to make your numbers in 2015.
