By Jan C. Behmann: The chance a guest survives a heart attack will significantly increase if your hotel or resort has an easily accessible AED available.
Next generation peer groups designed to grow your business
By John Grisby: Next generation peer advisory groups are completely different from their traditional predecessor in approach, intention, design and delivery.
Balancing old and new: an interview with the MD of London’s The Savoy
By Larry Mogelonsky: Kiaran MacDonald, Managing Director of The Savoy shares how they are forging the way towards a modern interpretation of classic British service concepts.
Hotel TVs – what guests want to watch
By Nick Baker: The way that guests use hotel TVs is changing and hotels will need to adapt the type of TV services they provide in order to keep their guests happy and stay profitable.
3 ways guest experience will change through technology in 2015
By Leo Daiuto: The convergence of technology will turn IT investments into systematic assets that allow hoteliers to grow and navigate a dynamic market.
Top tips on how to avoid pink slips
By L. Aruna Dhir: As we’d all prefer to leave our jobs at a time of our own choosing, here are some strategies that will help you to keep your job.
Top 5 risks and security challenges for hotels
Here are the latest threats hotels are currently experiencing and their intensity based on incident reports from last year and analysis of data from trustworthy sources.
Move fast and break things
By Mark C. Lyn: How Silicon Valley thinking can shake up traditional hotel management practices and how important risk-taking is to innovation.
Reduce booking abandonment by getting bold with OTAs
By Sam Weston: Here’s what one hotel is doing to reduce booking abandonment on their new website – direct price comparison against four popular OTAs.
How to find time to respond to online reviews
Yes, we are busy, but it is crucial that we find time to respond to online reviews about our properties if we want to maintain a good reputation online.
